Frequently Asked Questions

International logistics compares actual and volumetric weight and uses the greater value as chargeable weight. Volumetric weight is generally calculated as length × width × height (cm) ÷ 5000. We remeasure after warehouse receipt.

The website estimate is based on your selected destination and weight. After warehouse receipt, we verify actual and volumetric weight. If the shipment differs from the submitted information, the final fee will be reconfirmed.

No payment is taken when you submit shipment details. After receiving the cargo, we measure actual and volumetric weight, confirm the chargeable weight and send the final payment link. Dispatch is arranged after payment.

Service coverage follows the individual route page. Tax-inclusive routes generally include the listed transport and related customs arrangement. Remote-area, oversize, special cargo, extra insurance or other special surcharges may be confirmed separately when applicable.

No. You can choose door pickup or send the parcel to a designated HKG SHIP warehouse for consolidation. Available options depend on the route and shipment details.

HKG SHIP consolidation routes normally travel by air and typically take 4–9 business days. Actual transit time depends on destination, flights, customs and last-mile delivery; tracking is provided after dispatch.

The local carrier handles final delivery. Depending on the carrier, SMS, WhatsApp, phone or the tracking page may offer redelivery, collection or other options.

Dangerous goods, weapons, explosives, cash, counterfeit goods and restricted items are generally not accepted. Some batteries, liquids, food, cosmetics or branded goods may require special channels; contact us before shipping.

We currently operate warehouse support in Hong Kong, Poland and the United Kingdom for cross-border receiving, consolidation, forwarding, returns and local delivery support.

Yes. After warehouse receipt, parcels can be repacked and consolidated when needed. Shipping is based on the final packed chargeable weight.

For Hong Kong consolidation, the current arrangement includes 10 business days of free storage from the arrival of the first parcel. Storage fees may apply after the free period. Other warehouse arrangements are confirmed by service.

Keep the packaging, waybill, photos, purchase proof and tracking information and contact us promptly. We assist with investigation and claims according to carrier records and the service terms.

For higher-value shipments, contact us before dispatch to ask about additional protection or insurance. Coverage and premiums depend on the shipment and route.